The Role

Spicers Guesthouse is seeking a Housekeeping Supervisor to assist with leading our housekeeping operations and deliver exceptional experiences for our guests. As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Spicers Guesthouse

Spicers Guesthouse has a rich history in the heart of Australia’s oldest wine region, the Hunter Valley. As the place where the local wine makers met, the retreat pays tribute to its legacy by delivering a warm and welcoming, relaxed luxury experience.

Perfectly positioned to explore the traditional cellar doors and vineyards of the Hunter, Spicers Guesthouse is the quintessential relaxed luxury escape. This reborn Hunter Valley institution embraces a classic yet contemporary design, drawing inspiration from the natural colour palette of the surrounding landscape.

The role and key duties

• Clean, service, and maintain guest rooms to the highest standards, including bed-making, dusting, vacuuming, sanitising surfaces, and replenishing amenities;
• Lead by example, demonstrating high standards of cleanliness and guest service;
• Coordinate daily shift operations, including staff allocations and task assignments;
• Inspect guest rooms and public spaces to ensure they meet brand standards for cleanliness and presentation;
• Respond promptly and professionally to guest requests and complaints, ensuring a positive experience, handle escalated guest issues and communicate effectively with management;
• Assist with stock rotation, inventory control, and ordering of supplies;
• Maintain a safe work environment and follow all workplace safety procedures.

Essential criteria required to be considered

• Previous housekeeping experience;
• Minimum of 2 years supervisory experience in housekeeping, preferably in a luxury hotel setting;
• A commitment to assist in leading, training and developing a small team;
• Commitment to providing an excellent guest experience;
• Good problem solving & organisational skills, high level of productivity & time management;
• Ability and willingness to commence work on a rotating roster including weekends and public holidays;
• Located close to our restaurant with a reliable vehicle or a willingness to relocate.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 19 Australian properties (and growing!).

To apply online, please click on the apply button or alternatively, send your resume through to our Talent Coordinator Bonnie Williams at bonnie.williams@salterbrothershospitality.com