The Role 

We are seeking a dynamic and experienced hotelier to join our team as a Hotel Manager.

As the Hotel Manager, you will play a crucial role in supporting the overall operation and management of our luxury hotel. You will work closely with the Regional General Manager to ensure the highest standards of service, guest satisfaction, and operational excellence.

About Ardour Lilianfels Blue Mountains

Just 90 minutes from Sydney, and originally built in 1889, Lilianfels is a celebrated hotel set on manicured gardens overlooking the World Heritage-listed Blue Mountains. The property is currently undergoing a significant multi‑million‑dollar transformation that will honour its heritage while ushering in a bold new era of contemporary luxury as part of the prestigious Ardour Hotels & Estates collection within the Salter Brothers Hospitality portfolio.

This thoughtful renewal includes a refreshed reception and lounge retaining the iconic fireplaces, a reimagined bar extended to feature a striking wine wall and intimate private dining room, and 91 completely redesigned guest rooms and suites styled in elegant palettes that blend heritage character with playful sophistication.

The revitalisation also introduces elevated dining experiences, enhanced event spaces, and expanded wellness facilities, positioning Ardour Lilianfels Blue Mountains as one of Australia’s leading regional luxury destinations.

About Salter Brothers Hospitality

Salter Brothers Hospitality currently operates 19 retreat hotels and estates; more than 29 restaurants and bars; 8 Spas and is proud to have over 1100 passionate team members employed in the business all dedicated to achieving ‘the art of hospitality'.

The role and key responsibilities; 

• Oversee the day-to-day hotel operations, including front desk, housekeeping, spa, food and beverage, and other departments;
• Collaborate with department heads to maintain and enhance service standards, ensuring a seamless and luxurious guest experience;
• Foster a positive and collaborative work environment, leading and motivating staff to deliver exceptional service;
• Implement and uphold the hotel's policies and procedures, ensuring compliance with industry standards and regulations;
• Contribute to the development and execution of marketing and promotional strategies to drive revenue and enhance the hotel's reputation;
• Monitor and manage financial performance, budgets, and expenses to achieve profitability goals;
• Actively providing overall hands-on management of the business, and ensuring all reporting requirements and administrative tasks are completed using approved business systems.

Essential criteria required to be considered; 

• A minimum of 2-3 years experience as a Hotel Manager, Operations Manager or Assistant General Manager from a luxury or boutique hotel environment;
• Proven experience in a leadership role within the luxury hotel industry;
• Come from a strong food & beverage background, preferably high end;
• Strong understanding of hotel operations, guest service, and industry trends;
• Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with both guests and staff;
• Demonstrated ability to make sound decisions and solve problems in a fast-paced environment;
• Passion, energy and enthusiasm and a proven track record of leading, motivating and growing successful and loyal teams;
• Proficiency in hotel management software and Microsoft Office Suite.

To apply online please click on the apply button.

Alternatively, for a confidential discussion please contact Emma Martin our Director of Talent Acquisition on emma.martin@salterbrothershospitality.com