The Role

We are seeking a passionate and experienced Guest Services Manager to lead our accommodation and spa operations, ensuring every guest enjoys a seamless, personalised, and memorable stay.

As the Guest Services Manager, you will oversee Front Office, Housekeeping, and Spa operations, ensuring excellence across all guest touchpoints. You’ll be a key member of the property leadership team, acting as second-in-command to the General Manager and leading the lodge in their absence.

About Spicers Peak Lodge

Spicers Peak Lodge is perched atop a mountain on 8,000 acres in Queensland high country and just 90 minutes drive from Brisbane CBD, offering an all inclusive, intimate Australian wilderness lodge experience.

The Lodge sits 1,100 metres above sea level with views across to the surrounding peaks. From untouched rainforest and rugged mountain escarpments to the pristine backdrop of World Heritage Listed national park and ancient volcanic regions, there is no shortage of unspoiled wilderness to experience and admire.

With such a uniquely Australian setting it’s only fitting that our restaurant, The Peak, is an exceptional dining experience. With a menu offering only the very best of Australian produce sourced as locally as possible, this is truly dining at the height of luxury.

As part of the prestigious Luxury Lodges of Australia, we deliver unforgettable experiences that blend world-class service with genuine warmth.

The role and key duties;

• Lead and empower teams across Front Office, Housekeeping, and Spa to exceed guest expectations.
• Drive a culture of genuine hospitality, accountability, and excellence.
• Onboard and train new team members, fostering a high-performance culture.
• Conduct regular one-on-ones and performance reviews to support growth and development.
• Manage rosters and approve timesheets across departments.
• Act as Manager on Duty when required.
• Build strong relationships with guests, tailoring experiences to their preferences.
• Manage stock ordering and inventory control.
• Achieve room turnaround targets and maximise productivity.
• Ensure all operations align with Spicers Retreats and Salter Brothers Hospitality standards.
• Champion workplace safety and respond to incidents with care and compliance.

Essential criteria required to be considered; 

• 3–5 years’ leadership experience in luxury hospitality, with hands-on exposure to Front Office, Housekeeping, and Spa.
• Proven ability to lead and develop high-performing teams.
• Strong business acumen including reservations systems, yield management, and reporting.
• Exceptional communication and interpersonal skills.
• Understanding of fine dining service standards and event operations.
• Highly organised with a keen eye for detail and time management.
• Proactive problem-solver with a guest-first mindset.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).

To apply online, please click on the apply button or alternatively, for a confidential discussion please contact Emma Martin our Director of Talent Acquisition on emma.martin@salterbrothershospitality.com