The Role 

We have an exciting new opportunity at Milton Park Country House Hotel and Spa located in the Southern Highlands for a Front Office Duty Manager to join the team.

About Milton Park Country House Hotel and Spa

Located less than a two hours’ drive from Sydney, Milton Park Country House Hotel and Spa is a hidden gem, tucked away in a secluded hilltop woodland on the eastern edge of Bowral. This 44-room hotel has an adjoining luxury wellness spa, 2 restaurants and an events and conference pavilion set within it's sprawling 32 acres of lawns and gardens. 

Here's what you'll do...

• Lead the day to day front office operations and manage the front office team in the absence of the Rooms Division Manager.
• Engaging and driving the team to ensure seamless operations and deliver an exceptional guest experience – each and every time;
• Maintaining complete knowledge of all room types, the hotel matrix and facilities
• Inspiring a work culture of care, encouraging genuine connections with guests and team.
• Handling guest queries and complaints with professionalism and a hospitable manner.
• Ensuring the accommodation offering is delivered consistently and to the highest standard;
• Assist in creating a culture of exceptional guest experience;
• Maximising sales by way of encouraging and recommending the array of additional facilities and services at our property.
• Collaborate with all departments to ensure smooth transitions across shifts.

This is how you’ll know you’re right for this role…

• Minimum 1-2 years experience at a luxury property within a Front Office Supervisor or Duty Manager role (essential).
• A passion for providing personalised and bespoke experiences for guests.
• Professional, charismatic and absolutely guest-focused with the ability to build and maintain positive client relationships.
• Team supervisory experience – the ability to assist the Rooms Division Manager in driving performance.
• Experience with end of day balancing and the ability to solve reconciliation problems.
• Have solid experience with a PMS (Opera preferred).
• Unrestricted, valid Australian working rights.
• Willingness to work weekends and evenings as required.

To apply online, please click on the apply button or send your resume through directly to emma.martin@salterbrothershospitality.com