The Role

We are seeking a Front Office Attendant to join our team at Lilianfels. This role is perfect for a guest centic people person!

About Lilianfels

Located in the heart of the World Heritage Listed Blue Mountains National Park and just a 90 minutes drive from Sydney CBD is Lilianfels Resort & Spa.

Set amidst two acres of manicured gardens adjacent to Echo Point, this 5-star resort boasts 85 rooms, multiple food and beverage offerings, a 13-metre heated outdoor infinity pool and a 10-metre indoor pool, sauna and spa.

The role and key duties;

• Deliver the perfect welcome and goodbye to our Hotel by assisting our guests with check-in/out;
• Finalise guest bills and take payment;
• Place pre-arrival phone calls and answer phone queries;
• Room inspections, conference and event setup and support;
• Build and maintain positive customer relationships.

This is how you’ll know you’re right for this role; 

• Prior experience as a receptionist, GSA or front office attendant from a Hotel environment is essential;
• An affinity for numbers and administration;
• Prior experience with PMS and end of day reconciliation;
• A talent for customer service with a vibrant and outgoing nature;
• Passion for creating memorable moments for our guests;
• Willingness to work weekends and evenings as required.

To apply online, please click on the apply button.

Alternatively, please reach out directly with a resume to emma.martin@salterbrothershospitality.com