for a Front Office Attendant to join our team on a full-time basis in leafy Potts Point, Sydney. As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Spicers Potts Point

Nestled in the midst of Potts Point on the edge of the Sydney CBD, Spicers Potts Point combines an urban feel with a welcoming and congenial atmosphere. Three Victorian terrace houses have been meticulously restored with their immaculate facades lining one of Sydney’s most picturesque avenues. The interior is light-filled, drawing inspiration from Sydney’s iconic beaches and ocean. Visitors to the hotel can enjoy a drink at the reception bar, breakfast in the Garden Room or retreat to one of the 20 stylishly renovated suites.

The Role and Key Duties

• Provide genuine, welcoming & efficient service every time, always ensuring the guest experience and service provided is put ahead of admin work;
• Efficiently manage guest check-in and check-out procedures, including process payments and verifying guest information, assist with room reservations, modifications, and cancellations as needed;
• Act as an ambassador for the retreat, provide information about local dining options, amenities and offering location / area recommendations;
• Handle guest complaints and issues with empathy and efficiency, knowing when to pass over to management to resolve issues;
• Maintain accurate records of guest interactions, transactions, and feedback;
• Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues;
• Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Essential criteria required to be considered

• Minimum 1-2 years experience in a front office, reception or customer service role ideally within a Hotel environment (essential);
• Strong communication skills and eye for detail;
• Positive attitude and love for customer service;
• Ability and willingness to commence work on a rotating roster including weekends and public holidays;
• Located close to the hotel or a willingness to relocate, with reliable transport to get to and from work.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).

To apply online, please click on the apply button. Alternatively, send your resume directly to our General Manager at gm.pottspoint@spicersretreats.com