The Role

Ardour Lilianfels Blue Mountains have an exciting new opportunity for a full-time Food & Beverage Supervisor to join our passionate team in leafy Katoomba, Blue Mountains. As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About Lilianfels

Recently rejuvenated and located in the heart of the World Heritage Listed Blue Mountains National P just a 90 minutes drive from Sydney CBD is Lilianfels Resort & Spa. Set amidst two acres of manicured gardens adjacent to Echo Point, this 5-star resort boasts 85 rooms, multiple food and beverage offerings, a 13-metre heated outdoor infinity pool and a 10-metre indoor pool, sauna and spa.

The Role and Key Duties

• Curate an unforgettable and personalised service experience for our guests from start to finish;
• Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Ardour service and quality standards;
• Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Restaurant Manager;
• Forge relationships with guests and locals to promote clientele loyalty & retention;
• Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;
• Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;
• Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;
• Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Criteria required to be considered

• Prior experience in a la carte restaurant environment;
• NSW RSA certificate (essential);
• Prior supervisory experience leading a team to success;
• A genuine love for great food & wine (WSET 2/wine knowledge advantageous);
• A talent for customer service with a vibrant and outgoing nature;
• Ability and willingness to commence work on a rotating roster including weekends and public holidays;
• Reliable transport to get to and from the retreat;
• Be located close to our retreat or be willing to relocate.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).

To apply online, please click on the apply button. Alternatively, send your resume to Talent Coordinator Bonnie Williams at bonnie.williams@salterbrothershospitality.com