The Role

Spicers Balfour Hotel has an exciting opportunity for a full-time Food & Beverage Supervisor to join our passionate team at The Balfour Kitchen & Bar. In this role, you will lead service and support the team in delivering exceptional dining experiences, with a strong focus on guest satisfaction, attention to detail, and seamless operations.

About Spicers Balfour
Nestled within a beautifully restored Queenslander in Brisbane’s leafy New Farm, Spicers Balfour is an intimate boutique retreat offering understated luxury and personalised service. With just 17 thoughtfully designed rooms, the hotel blends timeless elegance with contemporary comfort, creating a warm and welcoming escape moments from the city.

At the heart of the experience is The Balfour Kitchen & Bar, where guests can enjoy refined, produce-driven dining in a relaxed yet sophisticated setting. Showcasing seasonal ingredients and modern Australian flavours, the restaurant and rooftop bar deliver memorable culinary experiences - from leisurely breakfasts through to intimate dinners and evening cocktails overlooking the Brisbane skyline.

What you’ll be doing…

• Curate an unforgettable and personalised service experience for our guests from start to finish;
• Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Spicers service and quality standards;
• Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Duty Manager or Assisant General Manager;
• Forge relationships with guests and locals to promote clientele loyalty & retention;
• Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;
• Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;
• Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;
• Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

You'll thrive in this role if you have...

• Previous experience in a la carte or high-end restaurant environment
• Current RSA certification (essential)
• Demonstrated experience in a Team leader or Supervisor role, leading and motivating a team to deliver exceptional service
• A genuine passion for food and wine, with strong product knowledge (WSET Level 2 or similar highly regarded)
• Outstanding guest service skills, with a confident, engaging, and professional approach
• Flexibility to work a rotating roster, including weekends and public holidays

• Be located close to our retreat or be willing to relocate.