The Role

Do you thrive in a luxury environment where every detail matters, and every guest is treated like family?

At Spicers Peak Lodge, we are searching for a Full Time Guest Service Agent who embodies the essence of warm hospitality and is driven to exceed expectations at every turn.

About Spicers Peak Lodge

Perched atop a mountain on 8,000 acres in Queensland high country and just 90 minutes drive from Brisbane CBD, Spicers Peak Lodge offers an exclusive, intimate Australian wilderness lodge experience. The Lodge sits 1,100 metres above sea level with views across to the surrounding peaks. From untouched rainforest and rugged mountain escarpments to the pristine backdrop of World Heritage Listed national park and ancient volcanic regions, there is no shortage of unspoiled wilderness to experience and admire.

With such a uniquely Australian setting it’s only fitting that our restaurant, The Peak, is an exceptional dining experience. With a menu offering only the very best of Australian produce sourced as locally as possible, this is truly dining at the height of luxury

The role and key duties;

• Welcoming guests and ensuring they feel at home from the moment they arrive.
• Checking guests in and out with seamless efficiency.
• Curating bespoke itineraries, from activities, spa and dining experiences
• Crafting and serving signature cocktails that reflect the charm of our boutique bar
• Anticipating needs and being the gracious host that guests remember.
• Handle guest inquiries, requests, and complaints promptly and professionally;
• Place pre-arrival phone calls and answer phone queries;
• Surprise and delight our guests by offering the famous Spicers experience;
• Provide food and beverage service to our guests as required;
• Build and maintain positive customer relationships.

Essential criteria required to be considered;

• Prior experience as a receptionist, GSA or front office attendant from a luxury Hotel environment;
• QLD RSA certificate (essential);
• Experience in F&B service, as well as making cocktails;
• An affinity for numbers and administration;
• Prior experience with PMS and end of day reconciliation;
• A talent for customer service with a vibrant and outgoing nature;
• Passion for creating memorable moments for our guests;
• Willingness to work weekends and evenings as required.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion please contact Emma Martin our Talent Acquisition Manager on emma.martin@salterbrothershospitality.com